Chargeback Policy.
At ADEX we work hard to make every order right. If anything is wrong with your purchase — wrong item, damage in transit, fitment, or a defect — contact us first at info@adexcarbon.com and we will resolve it under our Returns and Warranty policies.
Contact Us First
Filing a chargeback with your bank or card issuer before contacting us delays resolution and prevents us from helping you directly. Most disputes are resolved within a few business days through our support team — far faster than the bank dispute process, which can take 60–90 days.
Fraudulent or Invalid Chargebacks
A chargeback is considered fraudulent or invalid when any of the following apply:
- The order was delivered and tracking confirms receipt at the billing or shipping address.
- The buyer did not contact ADEX to attempt a resolution before disputing the charge.
- The dispute is filed after the product was installed, used, modified, or painted.
- The dispute is filed outside our 30-day return window for buyer's remorse.
- The dispute claim contradicts written communication with ADEX support.
Response to Disputes
ADEX responds to all chargebacks with full documentation, including order records, IP and device data captured at checkout, shipping carrier tracking and proof of delivery, communication history, and product fitment specifications.
Where a chargeback is found to be fraudulent or filed in bad faith, ADEX reserves the right to:
- Refuse future orders from the buyer and any associated accounts.
- Recover the disputed amount, processor fees, and reasonable collection costs.
- Report the buyer to fraud prevention networks used by our payment processors.
- Pursue any other remedies available under applicable law.
Authorized Refunds
All eligible refunds are processed to the original payment method within 10 business days of approval. If you have not received an approved refund after 15 business days, contact info@adexcarbon.com before contacting your bank — it is faster for us to investigate and resolve directly.